SERVICE LEVEL

At Virtuoso Flooring we endeavour to deliver an exceptional service. We have refined our offering over the years to meet clients expectations, with a goal of making every customer 100% satisfied with their experience. Sometimes more is less and simplifying, the whole process so our customers know exactly what to expect is key. Our service can be summarised in 5 clear points…. it is plastered all over the website and is what makes us unique….

why us
spl1
We’re cheap! With over 30 years experience in this industry we have long standing relationships with our suppliers so are on lowest rates. We are also very skilled fitters, so take less time than the average fitting team, and pass on time savings to our customers.
spl2

As long as we supply and install the floor, we will guarantee the installation for the lifetime of the manufacturers guarantee.

spl3
We feel that it is imperative for a flooring company to not only install flooring but also supply the materials. By installing and providing the flooring we offer lifetime installation guarantee, and it enables us to pass on full product warrantees. A beautiful carpet can be ruined with poor installation!
spl4

Our range of flooring is on par with all the big wholesalers in the market. With over 10,000 flooring options at our finger tips, it is very rare that we don’t have the right flooring solution for a customer.

spl5
At Virtuoso carpets we come to you. Our experts have been laying floors for over 30 years. In that time they have seen the GOOD the BAD and the UGLY in residential and commercial flooring. Ultimately it is your decision but with over 10,000 flooring options there is probably something you haven’t thought about. We are here to help guide you through the process. We also understand when to SHUT UP and LISTEN, when a customer knows what they want. Our vans are stocked with over 500 samples so we can get close to what you need on first visit, if not we will return with more samples until you are completely satisfied with your choice.